CC Warehouse: Returns & Refunds Policy

1. How to Initiate a Return

If your parcel arrives damaged, faulty, or incorrect, please notify our Customer Care Team within two (2) working days of delivery.
Email: support@ccwarehouse.co.uk
When contacting us, please include:
Your order number
Photographs clearly showing the fault, damage, or incorrect item
All customers are responsible for the cost of returning items unless the item is faulty, damaged, or incorrect. Please note that original delivery charges are non-refundable.
To ensure a smooth returns process:
Complete our returns form.
Clearly mark your order number on the outer packaging.
Include a note inside the parcel with your name, address, and order number.
Securely package the items, including all original packaging, for safe transit.
Failure to follow these steps may delay processing.

2. Return Requirements

Returned goods must:
Be unopened, unused, and in original packaging
Be in resalable condition
Be received by us within 14 days of delivery
Items not meeting these requirements may be refused or subject to a partial refund.
Please note that we cannot accept returns of food products or consumables (including syrups) if the seal has been broken.

3. Damaged or Faulty Items

If you receive an item that is damaged or faulty, contact our Customer Care Team within two working days.
We will offer either a replacement or refund once verified.
In some cases, the faulty or damaged item must be returned to us:
We may arrange a collection or ask you to post it back.
If we arrange the collection and the item is found to be in full working order, a £10 collection fee will be deducted from your refund.
If the fault is confirmed, there will be no charge and your refund or replacement will be processed.

4. Unwanted Items

If you change your mind about a purchase:
You may return unwanted items within 14 days of delivery.
The return postage cost is your responsibility.
We can arrange collection for a £10 charge per parcel. If the collection fails, an additional £10 fee will apply.
Please ensure the goods are securely packaged, as you are responsible for them until they reach us.
Upon inspection, a refund for the item value will be issued. Original delivery costs are non-refundable.
Unwanted items must be unused and in original packaging.

5. Incorrect Items Received

If you receive an incorrect item:
Contact us within two working days, providing photos of the item and its packaging.
We may ask you to return the item or arrange a collection.
If you post it back, we will reimburse reasonable postage costs once proof of posting is received.
We will then send you the correct item or issue a refund as appropriate.

6. Goods Lost in Transit (Returns)

Please use a tracked and insured delivery service when returning goods.
Keep your proof of postage, as we cannot accept responsibility for returns lost or damaged in transit.
If we organise a collection, please ensure the parcel is ready at the agreed time. Missed collections may incur a charge.

7. Refunds & Replacements

We aim to process all returns within 14 working days of receiving your item.
Once processed, refunds may take up to 5 working days to appear in your account, depending on your payment provider.
If you opt for a replacement, standard delivery times will apply.
Where a collection was arranged on your behalf, any return costs will be deducted from your refund.

8. Cancelling Orders Before Dispatch

If you wish to cancel your order before dispatch, please contact our Customer Care Team immediately at support@ccwarehouse.co.uk
.If the order has already been processed or shipped, it can no longer be cancelled, and the standard returns process will apply.

9. Contact Us

For any questions or assistance with your return, please reach out to our Customer Care Team:
📧 support@ccwarehouse.co.uk
CC Warehouse reserves the right to update this policy at any time.
This policy does not affect your statutory rights.