Returns & Refunds
At Discount Cream, we dedicate great attention to curating our product selection, and we genuinely hope that your purchase brings you satisfaction.
Nevertheless, we acknowledge that there may be instances when you wish to return an item to us. If you are considering returning an order, you can find our guide and Return Policy below for your reference.
Return Procedures – How to Initiate a ReturnIf you encounter any faults, damages, or other issues with your received parcel, please notify our Customer Care Team within two working days. When contacting us, include pictures of the faults or damages. You can reach our team by emailing email@example.com Customers are responsible for the cost of returning parcels. It’s important to note that we will not be liable for any return postage charges incurred unnecessarily. Additionally, the original shipping fee paid will not be refunded. To expedite the return process, follow these steps:
- Please fill out our online returns form.
- Mark your order number on the outer packaging of the return.
- Include a note inside the parcel with your contact information, such as your name on the order, address, and order number.
- Ensure the parcel, including the original packaging, is securely packaged for safe transit.